We are doing the following items below for Managed Hosting server monitoring:
- A live monitoring of the site top page (the our staff in charge will be informed in case we receive something other than HTTP response code 200)
- Monitoring of any abnormal increase in CPU load (if threshold exceeds 80%, we will be notified)
In case of errors detection in these monitoring, we will contact you via email and suggest the following: reboot the server and/or scale-up. We will respond to your message as soon as we receive your answer.
Please note of our business hours: Monday to Friday (except Japan public holidays) from 10:00 – 19:00 JST.
If the time of your correspondence to us is beyond our business hours, our response may be delayed. We will get back to you on the next business day.
Please consider our partner’s service in case you need 24/7/365 monitoring: